1. Data Controller

The data controller responsible for your personal data is MarketReachStudio, registered at 05000, Résidence Le Copernic Bât B, 13 Rue Forest d'Entrais, Gap, France. You may contact us at [email protected] or +33 7 81 54 29 60.

2. Data We Collect

We collect personal data you voluntarily provide when engaging our services, including:

• Full name, email address, phone number, and company information
• Billing and payment information processed through Stripe
• Communication records from email, contact forms, and outreach campaigns
• Usage data including IP addresses, browser type, and interaction logs

3. Purpose of Processing

Your data is processed for the following purposes:

• Executing and delivering performance marketing and outreach services
• Communicating regarding project status, deliverables, and support
• Processing payments and maintaining financial records
• Complying with legal obligations under EU and French data protection law
• Improving service quality through anonymized analytics

4. Legal Basis for Processing

We process your data under the following legal bases as defined by the GDPR:

• Contractual necessity — Processing required to fulfill our service agreement
• Legitimate interest — Improving services, fraud prevention, and direct marketing to existing clients
• Consent — Where you have explicitly opted in to non-essential data processing
• Legal obligation — Retention required by French tax and commercial law

5. Data Retention

Personal data is retained only as long as necessary for the purposes described. Client data is retained for the duration of the service relationship plus 5 years as required by French commercial law. Marketing consent data is retained until withdrawal of consent.

6. Data Sharing

We do not sell personal data. Data may be shared with:

• Service providers essential to service delivery (hosting, payment processing, email delivery)
• Legal authorities when required by law or valid legal process
• Analytics providers using anonymized, aggregated data only

7. International Data Transfers

Some service providers operate outside the European Economic Area. Where data is transferred internationally, we ensure adequate protection through Standard Contractual Clauses (SCCs) or equivalent safeguards as required by the GDPR.

8. Your Rights

Under the GDPR, you have the following rights:

• Right of access — Request a copy of all personal data we hold about you
• Right to rectification — Request correction of inaccurate personal data
• Right to erasure — Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — Request limitation of how we process your data
• Right to data portability — Receive your data in a structured, machine-readable format
• Right to object — Object to processing based on legitimate interests
• Right to withdraw consent — Withdraw consent at any time without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures including encryption in transit (TLS 1.3), access controls, regular security audits, and staff training. In the event of a data breach affecting your rights, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.

10. Supervisory Authority

You have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) at https://www.cnil.fr if you believe your data protection rights have been infringed.

1. Acceptance of Terms

By engaging MarketReachStudio for any service, you agree to be bound by these Terms of Service. If you do not agree, do not use our services. These terms constitute the entire agreement between you and MarketReachStudio regarding the services provided.

2. Scope of Services

MarketReachStudio provides performance marketing, cold outreach, programmatic advertising, and related digital marketing services. Service scope, deliverables, timelines, and pricing are defined in individual service agreements, proposals, or order forms referenced at the time of purchase.

3. Client Obligations

The client agrees to:

• Provide accurate and timely information required for service delivery
• Grant necessary access to advertising accounts, CRM platforms, and data sources
• Review and approve deliverables within agreed-upon timeframes
• Comply with all applicable laws regarding marketing communications

4. Payment Terms

All invoices are payable within 14 days of issue unless otherwise agreed in writing. Late payments incur a 1.5% monthly interest rate. Retainer services are billed monthly in advance. One-time services require 50% upfront payment and 50% upon completion. All prices are exclusive of applicable taxes.

5. Intellectual Property

Upon full payment, the client receives a non-exclusive, perpetual license to use all deliverables produced by MarketReachStudio. MarketReachStudio retains ownership of proprietary methodologies, tools, frameworks, and templates used in service delivery. The client may not resell, redistribute, or sublicense MarketReachStudio's proprietary processes.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes business strategies, campaign data, financial information, and technical processes. This obligation survives termination of the service agreement for a period of 3 years.

7. Limitation of Liability

MarketReachStudio's total liability for any claim arising from or related to these services shall not exceed the total fees paid by the client in the 12 months preceding the claim. MarketReachStudio shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits, data loss, or business interruption.

8. Performance Guarantees

While MarketReachStudio employs industry-leading strategies and best practices, specific performance outcomes (traffic, conversions, revenue) cannot be guaranteed. Marketing performance depends on numerous external factors including market conditions, competition, and platform algorithm changes. Metrics targets discussed during proposals are estimates, not warranties.

9. Termination

Either party may terminate a retainer agreement with 30 days written notice. One-time service agreements may not be terminated after work has commenced. Upon termination, the client is responsible for all fees incurred up to the termination date. Any outstanding work in progress will be delivered on a pro-rata basis.

10. Governing Law

These Terms are governed by the laws of France. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Gap, France. Both parties agree to attempt mediation before initiating legal proceedings.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They enable the site to recognize your device, store preferences, and improve your browsing experience. Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services embedded in the page.

2. How We Use Cookies

MarketReachStudio uses cookies for the following purposes:

• Essential cookies — Required for basic site functionality including session management and security. These cannot be disabled.
• Analytics cookies — Help us understand how visitors interact with our website, enabling us to improve user experience. Data is anonymized and aggregated.
• Preference cookies — Remember your settings such as language preference, cookie consent choices, and display preferences.
• Marketing cookies — Used to deliver relevant advertisements and track campaign performance across platforms. Only set with explicit consent.

3. Third-Party Cookies

We may use cookies from the following third-party services:

• Google Analytics — Website analytics and performance measurement
• Google Ads — Conversion tracking and remarketing
• Meta Pixel — Facebook and Instagram campaign attribution
• LinkedIn Insight Tag — B2B audience tracking and campaign measurement
• Stripe — Payment processing session management

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair site functionality. To manage cookies in common browsers:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, Search, and Services > Cookies

5. Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner. Essential cookies are set immediately. All other cookie categories require your explicit consent before activation. You may withdraw consent at any time by clearing your browser cookies or contacting us at [email protected].

6. Updates to This Policy

This Cookie Policy may be updated periodically to reflect changes in technology, legislation, or our business practices. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of our website after updates constitutes acceptance of the revised policy.

1. General Refund Policy

MarketReachStudio is committed to delivering high-quality performance marketing and outreach services. Refund eligibility depends on the service type, stage of delivery, and circumstances of the request. All refund requests are evaluated individually and handled in good faith.

2. One-Time Service Refunds

For one-time project-based services:

• Before work commences — Full refund of any deposits paid
• During initial discovery/setup phase — Up to 75% refund of amounts paid
• After active work has begun — Refund calculated on a pro-rata basis for undelivered milestones only
• After delivery — No refund. Revisions are included per the service agreement

3. Retainer & Subscription Refunds

For monthly retainer services:

• Monthly retainers are billed in advance and are non-refundable for the current billing period once work has commenced
• Clients may cancel with 30 days written notice, effective at the end of the current billing cycle
• No partial-month refunds are issued for mid-cycle cancellations
• If MarketReachStudio fails to deliver contracted services for a full billing period, a pro-rata credit will be applied to the next invoice

4. Advertising Spend Refunds

Ad spend paid directly to advertising platforms (Google, Meta, LinkedIn) is not refundable by MarketReachStudio. Platform-specific refund policies apply. MarketReachStudio will assist clients in pursuing refund claims directly with platforms where applicable.

5. Dissatisfaction & Remediation

If a client is dissatisfied with service quality, MarketReachStudio will first attempt to resolve the issue through:

• Detailed review meeting to discuss concerns and expectations
• Revised deliverables or strategy adjustments at no additional cost
• Extended service period to achieve agreed-upon outcomes

Refunds are considered only after remediation options have been exhausted.

6. Requesting a Refund

Refund requests must be submitted in writing to [email protected] within 14 days of the invoice date or service delivery. Include the invoice number, reason for the request, and any supporting documentation. We will acknowledge receipt within 3 business days and provide a resolution within 14 business days.

7. Payment Method

Approved refunds are processed to the original payment method within 10 business days of approval. For payments made via bank transfer, refunds will be sent to the originating account. Stripe-processed payments are refunded directly through the Stripe dashboard.